REFUND & RETURN POLICY

At Raazi Perfumes, we are committed to delivering premium-quality attars and fragrances that reflect elegance and excellence. Customer satisfaction is at the heart of everything we do. If you experience any issue with your order, please review our Refund & Return Policy below.

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1. ELIGIBILITY FOR RETURNS & REPLACEMENTS

You may request a return, replacement, or refund if:

• You receive a damaged product.
• You receive an incorrect item.
• The product arrives leaking or defective.
• The issue is reported within 48 hours of delivery.

To process your request, please provide:

• Order Number
• Clear photos/videos of the product
• Photos of the outer packaging
• A brief description of the issue

Requests submitted without supporting evidence may not be eligible for approval.

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2. NON-RETURNABLE ITEMS

Due to hygiene and safety reasons, the following items are not eligible for return or exchange:

• Opened or used attars/perfumes
• Products with broken or tampered seals
• Products damaged after delivery due to misuse or improper handling
• Returns based on personal fragrance preferences or change of mind

As fragrance is a highly personal choice, we encourage customers to carefully review product descriptions before purchasing.

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3. REFUND POLICY

Once your claim has been reviewed and approved:

• Refunds will be initiated within 5–7 business days.
• The amount will be credited to the original payment method used during purchase.
• Processing times may vary depending on your bank or payment provider.

Please note that shipping and handling charges are non-refundable unless the error occurred on our part.

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4. REPLACEMENT POLICY

If your order is verified as damaged, defective, or incorrect, Raazi Perfumes will provide a replacement at no additional cost.

Replacement orders will be dispatched after successful verification of the claim.

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5. ORDER CANCELLATION

• Orders may be cancelled before they are shipped.
• Once an order has been dispatched, cancellation requests cannot be accepted.

For urgent cancellation requests, please contact our support team immediately after placing your order.

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6. CONTACT US

For any refund, return, replacement, or cancellation-related queries, please contact us:

Raazi Perfumes

Email: support@wp.raaziperfumes.com
Website: www.wp.raaziperfumes.com

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OUR COMMITMENT

Every bottle of Raazi Perfumes is crafted with passion, authenticity, and attention to detail. We value your trust and strive to provide a seamless shopping experience from the moment you place your order until it reaches your doorstep.

Pure • Luxurious • Timeless
Raazi Perfumes